Frequently Asked Questions
Can't find your answer? Email us at [support@monteurco.com] and we'll reply within [1-2] business days.
Orders
How do I place an order?
Browse our collections, add your items to the cart, and check out with your preferred payment method. You'll get a confirmation email right away.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible. We can change or cancel an order only if it hasn't been shipped yet.
I didn't receive an order confirmation email. What should I do?
Check your spam or junk folder first. If it's not there, contact us with the email address you used at checkout.
Do I need an account to order?
No, you can check out as a guest. [An account lets you track orders and check out faster.]
Shipping and Delivery
Do you ship worldwide?
Yes, we ship to most countries. If we can't deliver to your address, we'll contact you and issue a full refund.
How long will my order take?
*Orders are processed within [1-3] business days. Delivery usually takes [7-14] business days depending on your location. See our [Shipping Policy] for estimated times by region.
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size.
How can I track my order?
Once your order ships, we'll email you a tracking number and link. Tracking can take 24-72 hours to update after dispatch.
Why did my items arrive in separate packages?
Items may ship from different warehouses to reach you faster. Each package has its own tracking number, and you won't be charged extra shipping for split shipments.
Will I have to pay customs or import taxes?
Depending on your country, your package may be subject to import duties or taxes. [State clearly whether these are included at checkout or paid by the customer.]
Products
Are your stickers waterproof and weather-resistant?
Our stickers are made from [vinyl] designed for outdoor use and resist water and sun fading.
Will the stickers damage my paint?
We recommend applying stickers to clean, dry surfaces and removing them slowly, using gentle heat if needed. Results can vary depending on your paint condition, so test a small area first.
What's included in your cleaning kits?
Each product page lists exactly what's in the kit. Please check it before ordering.
Are your cleaning kits safe for all car surfaces?
Products are intended for the uses stated on each product page. We recommend testing on a small hidden area first and following the instructions included.
How do the dash figurines attach?
Most figurines come with adhesive backing that sticks to flat dashboard surfaces. Please place them where they won't block your view or interfere with airbags or driving.
Do you sell official brand or character merchandise?
No. Monteurco is not affiliated with any vehicle manufacturer or entertainment brand. Any vehicle references are for compatibility information only.
Returns and Refunds
What is your return policy?
If your item arrives damaged, defective, or incorrect, contact us within [7] days of delivery and we'll make it right. See our [Refund & Returns Policy] for full details.
My order arrived damaged. What do I do?
Email us with your order number and photos of the product and packaging. We'll send a replacement or issue a refund.
How long do refunds take?
Once approved, refunds are issued to your original payment method. Your bank may take [5-10] business days to show it.
Payments and Security
What payment methods do you accept?
Any credit and debit cards and PayPal.
Is my payment information safe?
Yes. Payments are processed through secure, encrypted payment providers. We never see or store your full card details.
What currency will I be charged in?
[Prices are shown in your local currency where available. Your bank may apply a conversion fee.]
Contact
How do I contact you?
Email [support@monteurco.com]. Please include your order number to help us reply faster. See our [Contact Us] page for more details.